soloop / delete-data

Data deletion.

You can request access to or deletion of personal information associated with any soloop game or app.

Send a request

Email studiosoloop@gmail.com with the subject “Data deletion request.” Include the game or app name, your platform and the information you want deleted. If available, include your in-app user or installation ID. For purchase-related records, include the store order ID. Send only information needed to locate your records; do not send passwords or payment card details.

Data stored on your device

Use the app’s reset or deletion option where available, or clear app storage using your device settings. Uninstalling an app may remove local data, although device backups can restore it later. Removing local data may permanently remove progress, settings and delivered consumable items. Contact support first if you need help with a purchase.

Accounts and cloud data

If a product offers an account or cloud storage, use its available deletion controls or contact us. Clearing local app storage or uninstalling does not automatically delete an account, cloud records or information already received by service providers.

Advertising and analytics choices

Use available in-app privacy controls and your device’s advertising or tracking settings to change applicable preferences. Withdrawing consent or changing a preference does not automatically delete earlier records. Contact us if you need help identifying the provider relevant to your request.

How requests are handled

We will review your request and may ask for limited information to verify it and locate the relevant records. For analytics or device-based records, an email address alone may not identify you. If known, include approximate usage dates, app version and the relevant identifier. We will explain identification limits and available next steps. We will handle requests within applicable legal time limits.

Some records may need to be retained for security, fraud prevention, transaction records or legal obligations. App-store purchase history and provider-held information may require a request through the relevant provider. We will explain applicable exceptions or limitations.

Read our privacy policy for more information.